Refund policy

Returns & Exchanges

At Pawslix, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and unassembled.
Be in its original condition and original packaging (including all inner packaging and accessories).
Have packaging that has not been excessively damaged or tampered with.
Be returned in a fully resalable condition.

If you received a replacement item and wish to request a refund, both the original item and the replacement item must be returned. Refunds cannot be issued if only one of the items is returned.

All return shipments must be sent within 30 days of the delivery date. Returns received outside this period or returned in heavily used or damaged condition may not qualify for a refund, exchange, or replacement.

How to Start a Return

To request a return or exchange, please email us at support@pawslix.com with the following information:

Full Name
Order Number
Email Address used for the purchase
Reason for the return or exchange

Please include this information inside your return package as well to help us process your request quickly.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong product.
Original shipping charges are non-refundable.
Pawslix does not provide prepaid return labels.
If your package is refused or returned to us as "Return to Sender," any return shipping or carrier fees incurred may be deducted from your eligible refund.

If you are returning an item valued at over USD $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Processing Time

Once your return is received and inspected, processing may take 7–14 business days. We will notify you by email whether your return has been approved or declined.

If approved, your refund will be issued to your original payment method within 3–5 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund after 5 business days from approval, please contact us at support@pawslix.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at support@pawslix.com with your order number and photos of the issue. We will review the situation and work with you to resolve it as quickly as possible.

Missing Items

If you believe an item is missing from your order, please contact us within 5 days of delivery at support@pawslix.com.

To help us investigate, please include:

A photo of the packing slip.
A photo of all contents received.
A photo of the shipping label on the package.

If the package appears to have been tampered with, we also recommend filing a claim with the shipping carrier.

Claims submitted more than 5 days after delivery may not be eligible for compensation.

Non-Returnable Items

The following items cannot be returned or refunded:

Sale or clearance items.
Gift cards.
Any item that has been used, assembled, or damaged by the customer.

Exchanges

If you would like a different item, the quickest option is to return the original product (subject to approval) and place a new order for the replacement item.