Shipping policy

Shipping Policy

FREE Express Shipping – USA Only

At Pawslix, we are committed to delivering your order as quickly and efficiently as possible. We currently offer FREE Express Shipping on all orders within the United States.

Processing & Delivery Times

Order Processing Time: 1–3 business days.
Shipping Transit Time: 3–7 business days after your order has been dispatched.

Please note that the total estimated delivery time is 4–10 business days, depending on processing and carrier transit times.

Deliveries are typically made Monday through Friday between 8:00 AM and 6:30 PM. Business days do not include weekends or public holidays.

We do not process or ship orders on weekends or holidays.

Order Confirmation & Tracking

Once your order has been shipped, you will receive an email confirmation containing your tracking information. Please allow up to 48 hours for the tracking information to become active after dispatch.

If you are unable to locate your tracking number or need assistance tracking your order, please contact us at support@pawslix.com and include:

Your full name
Your shipping address
Your order confirmation number

Our support team will be happy to assist you.

Lost or Damaged Packages

In the unlikely event that your order is lost or arrives damaged during transit, please contact us as soon as possible at support@pawslix.com. After reviewing the issue, we will arrange a replacement or provide an appropriate resolution at no additional cost to you.

Satisfaction Guarantee & Returns

We stand behind the quality of our products and want every customer to be satisfied with their purchase. If you are not completely happy with the item you received, you may be eligible for a return, refund, or replacement in accordance with our Refund Policy.

Important Notes

Refunds are not available for free promotional or complimentary items.
If a free promotional item is lost during shipping or arrives damaged, we will provide a replacement if you notify us within 7 days of delivery.

Shipping Limitations

We currently ship within the United States only.
We reserve the right to adjust delivery estimates during periods of high order volume, carrier delays, severe weather events, or other circumstances beyond our control.